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Usually, your order will be sent out within 2 days after we receive orders, and the delivery time takes about 7-14 business days. We offer you 5 days return and exchange service in order to provide excellent shopping experience. And customer should pay for the return freight. If you discover the orders you received are defective, please contact with us immediately and ask for next-step directions. However, we don't accept man-made damage.
1). If you want to return products for refund/exchange, please read the items as following: When you receive a damaged commodity from the postman or you don’t like the product, please contact with us immediately and give us detailed explanation and clear photos. We will deal with the case according to the conditions and reply you as soon as possible.
2). If you want to exchange the order just because of personal ideas, you need to pay for the return freight. The exchange is accepted only when you contact us within 5 days since you receive it. The returned good should be in good condition without any tainture, abrasion, soaking or destroyed cracks.
3). Please make sure that you pack the box in good condition before you give the parcel to the postman. Please fill in correct shipping address and our contact number when you send the good. Once you send it, please send us your shopping account name, number and the product item number and the tracking number by email. You shall take all responsibility of any loss or damage during the delivery when you send the orders back to us.
4). Before refund, we will appraise the products you returned. We need to process the examination and re-send new product to you within 7-14 working days. All the refund times depend on different baking system, we will send you email to notice you the specific time. If you want to exchange different products, the increase or decrease of payment is needed if two products' prices are different.
5). All top quality products orders can enjoy one year warranty, only when the products are under the warranty. This doesn't include intentional damage or normal wear and tear (such as scratches, dents etc). Free repair is available for every order purchased from our shop, but only for the non-artificial defects.
If you have any questions please feel free to contact us by email to us.
How get the tracking No
1.we will send the tracking No and the tracking site to you when the information of tracking online.
2.you can send the email us to get it.
3.login our website to check order status,you will got it.
How check the tracking information
most of tracking information can be check in http://www.17track.net/en/
some can be check in www.dhl.com
you can use the tracking links site below at the same time: